COMMERCIAL METALS COMPANY 2015-2016 SUSTAINABILITY REPORT 47 We launched Phase 2 of our Customer Service Training in September 2016 and will continue with delivery into 2017. Our goal is to have all 5,800 U.S based CMC employees participate in the Phase 2 training sessions, where content is targeted for each of our business units. We also place emphasis in Phase 2 on communication styles and “internal customer service” – being able to work collaboratively across departments within the company improves our ability to provide best- in-industry customer service for our external customers. In addition to our in-person employee training program, our eLearning library has four training modules on Customer Service. These modules enable new employees to experience the training, and they provide managers with an opportunity to require corrective training for current employees when it is deemed appropriate. Starting in 2017, the eLearning customer service training will be part of the required onboarding process for new employees. A Customer Thanks CMC for Excellent Service CMC Rebar in Lawrenceville, Georgia, has been recognized by Precision Concrete for excellent customer service. The Precision team, including the Vice President, traveled to the Lawrenceville site to meet and thank the CMC team for its efforts. Precision Concrete provided an appreciation lunch for CMC employees and then received a tour of the CMC shop. Meeting Customer Needs with a New Product In 2015, CMC announced the construction of CMC Steel Oklahoma and broke ground on the site in 2016. This location will begin commercial shipments of straight-length rebar in late fall of 2017and in spring of 2018 will begin shipping our innovative new product, spooled rebar, that boasts several environmental and safety benefits. Benefits of Spooled Rebar: Twist-free spools: •  Result in safer, tangle-free de-coiling •  Reduce waste due to improved bar straightness resulting in fewer rejects •  Increase productivity by multi-stranding twist-free bar Larger spool sizes: •  Minimize yield loss from increased linear feet per spool •  Increase productivity rates by reducing change-out downtime High-tonnage and ultra-compact spools: •  Minimize inventory storage space needs •  Minimize handling and transportation costs •  Improve safety in shipping, handling and machine loading